Key Responsibilities
Experience 3 Years
Monitor and support production applications and infrastructure.
Perform L1 troubleshooting, incident analysis, and issue resolution.
Work on Unix/Linux servers and execute basic Linux commands.
Support Oracle database activities and basic SQL troubleshooting.
Monitor and troubleshoot Apache Tomcat servers and application logs.
Perform API testing using SOAP UI and Postman.
Validate and troubleshoot REST APIs and web services.
Monitor applications using AppDynamics, Dynatrace, Kibana, and
Grafana.
Coordinate with L2/L3 teams for critical issue resolution.
Maintain operational documentation and adhere to SLA timelines.
Technical Skills
Unix/Linux commands and troubleshooting
Oracle Database basics and SQL knowledge
Apache Tomcat support knowledge
SOAP UI, Postman, and REST API testing
Basic Java knowledge
Monitoring tools: AppDynamics, Dynatrace, Kibana, Grafana
Preferred
Exposure to ITIL/support processes
Experience with ticketing tools like ServiceNow/JIRA
Basic scripting knowledge ,alerting and automation is an added
advantage
Qualification
Bachelor’s degree in Computer Science/IT or related field
Soft Skills
Good analytical and troubleshooting skills
Strong communication skills
Ability to work in rotational shifts and support environments
Application Confirmation
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